Our troubleshooting articles have these main sections:
- Cause (optional)
- Related articles
Generally, this is the who, what, when, and where of the troubleshooting article. This section provides a clear, concise description of the problem.
Generally, this is the how of the troubleshooting doc. This section provides an ordered list of steps to guide users through the solution.
Generally, this is the why of the troubleshooting article and is optional.
This section provides links to other, related articles if appropriate.